Return & Refund Policy

Our Commitment

At Upvalue™, we aim to provide quality products and a smooth shopping experience.

Returns

• Returns are accepted only for products that arrive damaged, defective, incorrect, or materially different from the order.
• Please contact us within 7 days of receiving your order.
• Products must be unused, unopened, and in their original packaging where applicable.
• For damaged or incorrect orders, please provide clear photos/videos as proof.

Refunds

• Once your return is reviewed and approved, we will arrange an appropriate refund or replacement.
• Refund processing time may depend on the payment method used.
• Opened or used products generally cannot be returned for hygiene and safety reasons.

Non-Returnable Items

Products that have been opened, used, damaged after delivery, or returned without prior approval may not be eligible for a refund.